Individual sharps containers are available at the front desk and sharp containers are located in all core public washrooms and in each bunk laundry room.

Laundry machines are available in every dorm and lodge.

Laundry soap is provided and will be in your room or the laundry room via pumps and dispensers.

Bounce sheets are also available in the laundry room for anti-static and softening clothing. However, please note that they can deposit on fabrics and reduce the effectiveness of flame-resistant clothing, so they should not be used with such garments.

Always leave your washing machine door open after use to prevent mould, and clean out the dryer lint trays after each use.

Please be mindful of using the laundry facilities only outside of the observed quiet times. Night Shift Dorms are quiet from 11 am to 5 pm, and Day Shift Dorms are quiet from 11 pm to 5 am.

The washing of coveralls and other outdoor work attire in the lodges is strictly prohibited. Please use the site’s workwear linen services instead.

Guests arriving at a Suncor Accommodation lodge without a reservation.

This would be outside of Suncor MyTravel Hours (referred to as a “walk-in”) or arriving before or after their check-in date on their reservation are subject to specific requirements.

Lodge guests must ensure the following:

• Receive a confirmation email for your lodge reservation before arriving at the site.
• Arrive at the lodge on the check-in date specified in your reservation.
• If you arrive at the lodge without a reservation, you must contact your company to make a new reservation.
• Additionally, if you arrive after your reservation’s check-in date, it will be considered a no-show and invalid. A new reservation will need to be created for you.
• Please note that lodge rooms may not be available upon arrival for guests without a reservation.

If you have any changes to your reservation shift or dates, such as a day-to-night shift, overtime, or early departure, please contact your company’s Travel Coordinator or Suncor MyTravel.

After making the changes, please reconfirm them with the front desk to ensure the update has been communicated and reflected on our end, and your room access has been adjusted accordingly.

Suncor Cancellation Policy & No-Shown Reservation Charges

Contractors must notify their travel coordinators of cancellations for both flights and lodging accommodations at least 24 hours before their scheduled departure.  This applies to both the first leg of the flight and the first night’s stay at a Suncor-provided lodge.  Failure to comply will result in the following charges:

– $125 for the lodge rooms first night.

– $220 for the first leg of the flight; a return in the same reservation will be canceled.

– $245 for both Inbound flight and lodge reservation No Shown.

Late Checkout Requirements

Contractors must adhere to the lodge’s checkout timing and procedure. 

Failure to do so will incur a late checkout fee of $60 to the contractor.

Note: Fees and adjustments may be charged annually by Suncor to the contractor. 

Yes, all lodges provide high-speed Wi-Fi in rooms and public areas.

Yes meals from the dining and lunch area are included.
Items from the convenience store are at the cost of the guest. 

Neither Suncor nor its third-party charter flight providers shall be responsible for lost, misplaced, stolen or damaged baggage.

If misplacement or loss of your baggage results in delayed or missed work (i.e. PPE or tools packed inside your baggage), you will not be compensated for these items or loss wages.

You need to speak to a customer service agent at the airport and within 24 hours of your arrival.

Should the item be located, you will be contacted by Suncor to discuss next steps.

Lost Luggage Report Form

Luggage storage is available for all guests who need a place to store luggage before catching flights.

Please ensure a Suncor luggage tag with your name and badge number is attached with the storage luggage

We kindly request that guests observe (rule 3. of rules and regulations for guests of Suncor Accommodations) quiet hours between 11 p.m. and 5 a.m., and 11 a.m. and 5 p.m., to ensure a peaceful environment for all guests, including shifts.

These hours apply throughout the camp, but are strictly enforced in the designated Night Shift and Day Shift dorms with their respective hours.

Any disturbances during these hours, please contact the site’s non emergency security line.

To report a maintenance issue or request repairs for your Room or Public area:

Please arrive at the front desk and enter your concerns in the lodge’s Maintenance Request Log with your information and the issue.

This log allows guests to document issues needing attention and track their progress by the buildings maintanence team and Front Desk.

If you’re experiencing a lack of water, power, heat, air conditioning, or any other essential services, we’ll need to relocate you immediately.

For any emergency maintenance issues outside of front desk hours, such as a door lock malfunction, pipe burst or water leak, HVAC failure, power outage, or alarms, please contact the site’s non-emergency security line and report the issue.

You will need to agree to the Guest of Suncor Accommodations Rules and Regulations upon every stay by paper, or once a year online via the Suncor Travel Portal.

Lodge Consent and Drug Interdiction Forms

Guest of Suncor Accommodations Rules and Regulations

Web-based lodge Consent Form

Suncor Travel Portal

How to complete Guest of Suncor Accommodations Rules and Regulations on your Suncor Travel Portal Profile